This policy applies to BOTKILER subscription purchases. Available plan prices and billing periods are shown before purchase. When paid self-service checkout is enabled, Paddle.com processes paid orders as Merchant of Record and provides the applicable buyer billing and order-support flow.
Cancellation
You may cancel a recurring subscription so that it does not renew again. Where cancellation is scheduled for the end of the current billing period, the subscription normally remains active until that period ends. If a subscription is canceled immediately, access may end at the time the cancellation becomes effective.
Refunds
Subscription charges are generally non-refundable once the applicable service period has started, except where a refund is required by law or approved for circumstances such as a duplicate or incorrect charge or a verified service issue. Full or partial refunds may be issued through the Merchant-of-Record transaction flow where appropriate.
How to request help
For Paddle-processed orders, buyers may use the order-support or customer-portal options provided by Paddle. You may also contact admin@botkiler.com with the account email, order reference, and a description of the issue. Never send card details, passwords, API keys, or other secrets by email.
Access after cancellation or refund
BOTKILER entitlements follow verified subscription and transaction state. Access may continue until the end of a paid period after a period-end cancellation. A refunded, canceled, disputed, or otherwise inactive paid entitlement may be reduced or removed according to the verified provider state and the applicable plan contract.
Custom contracts
Enterprise or other individually negotiated orders may contain cancellation or refund terms in an executed order form. Where those written terms conflict with this general policy, the executed order terms govern that order to the extent permitted by applicable law.